SeeaDoc is a software product developed under the umbrella of SMARTHIVE SOFTWARES PRIVATE LIMITED
(“Smarthive”) and is author and publisher of the Internet resource www.seeadoc.in and the mobile
application (“Together, Platform”).
Smarthive owns and operates the services provided through the Platform.
APPLICABILITY OF TERMS
available on Platform.
Smarthive in connection with your visit to the Platform and your use of the Services (as defined below). THIS
AGREEMENT APPLIES TO YOU
WHETHER YOU ARE - A medical practitioner or health care provider - wishing to be listed, or already listed on
the Platform A patient - searching for Practitioners through the Platform Otherwise a user of the Platform This
to those services made available by Smarthive via Seeadoc on the Platform including the following:
Listing of Practitioners and their profiles and contact
details, to be made available to the other Users and visitors to the Platform Configure practice timings and
information sharing of patient consulting
Create and maintain ‘Health Accounts’ Search for Practitioners
by name, specialty, and geographical area, or any other criteria that may be developed and made available by
Seeadoc Make appointments
with Practitioners per your convenient timing in the available slot Add your family and book appointments for
them See the live feeds of consulting patient See how many patients are ahead of you Suggest your recommended
if not found in the list The Services may change from time to time, at the sole discretion of Smarthive, and
the Agreement will apply to your use to avail the Service, as well as to all information provided by you at any
given point in
time. This Agreement defines the terms and conditions under which you are allowed to use the Platform and
describe the manner in which we shall treat your account while you are registered as a member with us. If you
have any questions
about any part of the Agreement, feel free to contact us at email@example.com.
By downloading or accessing
the Platform to use the Services, you irrevocably accept all the conditions stipulated in this Agreement,
supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use
of the Platform
to avail the Services. By availing any Service, you signify your acceptance of the terms of this Agreement.
We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and
shall be informed to you in writing You should read the Agreement at regular intervals. Your use of the
Platform following any such modification constitutes your agreement to follow and be bound by the Agreement so
modified. You acknowledge
that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree
with any part of the Agreement, please do not use the Platform or avail any Services. Your access to use of the
Website and the
Services will be solely at the discretion of Smarthive.
CONDITIONS OF USE
Accepting these Terms and Conditions, you warrant that you
have fully read and understood the Terms and Conditions without any impairment in judgment resulting from (but
not limited to)
mental illness, mental handicap, intoxication, medication, or any other health or other problem that could
The Services may change from time to time, at the sole discretion of Seeadoc, and the Agreement will apply
to your visit to and your use of the Website to avail the Service, as well as to all information provided by
you on the Website
at any given point in time.
This Agreement defines the terms and conditions under which you are allowed to use the Website and
describes the manner in which we shall treat your account while you are registered as a member with us. If you
have any questions about
any part of the Agreement, feel free to contact us at firstname.lastname@example.org.
By downloading or accessing the Website to use the Services, you irrevocably accept all the conditions
Website, and agree to abide
by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to
you relating to your use of the Website to avail the Services. By availing any Service, you signify your
acceptance of the terms
of this Agreement.
We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time,
and such modifications shall be informed to you in writing you should read the Agreement at regular intervals.
Your use of the
Website following any such modification constitutes your agreement to follow and be bound by the Agreement so
modified. You acknowledge that you will be bound by this Agreement for availing any of the Services offered by
us. If you do
not agree with any part of the Agreement, please do not use the Website or avail any Services.
You must be 18 years of age or older to register, use the Services, or visit or use the Website in any
manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant
to Seeadoc that
you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and
the Services available through the Website, and agree to and abide by this Agreement.
The Website allows Seeadoc to have access to registered Users’ personal email or phone number, for
communication purpose so as to provide you a better way of booking appointments and for obtaining feedback in
relation to the Practitioners
and their practice.
Seeadoc shall not be responsible in any manner for the authenticity of the personal information or
sensitive personal data or information supplied by the User to Seeadoc or to any other person acting on behalf
The User is responsible for maintaining the confidentiality of the User’s account access information and
password, if the User is registered on the Website. The User shall be responsible for all usage of the User’s
account and password,
whether or not authorized by the User. The User shall immediately notify Seeadoc of any actual or suspected
unauthorized use of the User’s account or password. Although Seeadoc will not be liable for your losses caused
by any unauthorized
use of your account, you may be liable for the losses of Seeadoc or such other parties as the case may be, due
to any unauthorized use of your account.
If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes
untrue, inaccurate, not current or incomplete), or Seeadoc has reasonable grounds to suspect that such
information is untrue,
inaccurate, not current or incomplete, Seeadoc has the right to discontinue the Services to the User at its
sole discretion. Seeadoc may use such information collected from the Users from time to time for the purposes
of debugging customer
support related issues.
Against every Practitioner listed in Practo.com, you may see a ‘show number’ option. When you choose
this option, you choose to call the number through a free telephony service provided by Seeadoc, and the
records of such calls
are recorded and stored in Seeadoc servers. Such records are dealt with only in accordance with the terms of
booking purposes, and
not for consultation on health-related issues. Seeadoc accepts no liability if the call facility is not used in
accordance with the foregoing.
Seeadoc collects, directly or indirectly, and displays on the Website, relevant information regarding
the profile and practice of the Practitioners listed on the Website, such as their specialization,
qualification, fees, location,
visiting hours, and similar details. Seeadoc takes reasonable efforts to ensure that such information is
updated at frequent intervals. Although Seeadoc screens and vets the information and photos submitted by the
Practitioners, it cannot
be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
The Website may be linked to the website of third parties, affiliates and business partners. Seeadoc has no
and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made
available by/through our Website. Inclusion of any link on the Website does not imply that Seeadoc endorses the
linked site. User
may use the links and these services at User’s own risk.
Seeadoc assumes no responsibility, and shall not be liable for, any damages to, or viruses that may
infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of
any material, data,
text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website,
User’s sole remedy is to discontinue using the Website.
If Seeadoc determines that you have provided fraudulent, inaccurate, or incomplete information,
including through feedback, Seeadoc reserves the right to immediately suspend your access to the Website or any
of your accounts with
Seeadoc and makes such declaration on the website alongside your name/your clinic’s name as determined by
Seeadoc for the protection of its business and in the interests of Users. You shall be liable to indemnify
Seeadoc for any losses
incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected Seeadoc or
Seeadoc enables Users to connect with Practitioners through two methods: a) Book facility
that allows Users
book an appointment through the Website; b) Value added telephonic services which connect Users directly to the
Practitioner’s number provided on the Website.
Seeadoc will ensure Users are provided confirmed appointment on the Book facility. However, Seeadoc has no
liability if such an appointment is later cancelled by the Practitioner, or the same Practitioner is not
available for appointment.
If a User has utilized the telephonic services, Seeadoc reserves the right to share the information provided by
the User with the Practitioner and store such information and/or conversation of the User with the
Practitioner, in accordance
The results of any search Users perform on the Website for Practitioners should not be construed as an
endorsement by Seeadoc of any such particular Practitioner. If the User decides to engage with a Practitioner
to seek medical services,
the User shall be doing so at his/her own risk.
Users are allowed to provide feedback about their experiences with the Practitioner, however, the User
shall ensure that, the same is provided in accordance with applicable law. User however understands that,
Seeadoc shall not be
obliged to act in such manner as may be required to give effect to the content of Users feedback, such as
suggestions for delisting of a particular Practitioner from the Website.
Please note that some of the content, text, data, graphics, images, information, suggestions,
guidance, and other material (collectively, “Information”) that may be available on the Website (including
information provided in direct
response to your questions or postings) may be provided by individuals in the medical profession. The provision
of such Information does not create a licensed medical professional/patient relationship, between Seeadoc and
you and does
not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only
provided to assist you with locating appropriate medical care from a qualified practitioner.
It is hereby expressly clarified that, the Information that you obtain or receive from Seeadoc, and
its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for
only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to
professional qualifications, quality of work, expertise or other information provided on the Website. In no
event shall we be liable
to you or anyone else for any decision made or action taken by you in reliance on such information.
The Services are not intended to be a substitute for getting in touch with emergency healthcare. If
you are an End-User facing a medical emergency (either on your or a another person’s behalf), please contact an
or hospital directly.
Seeadoc’s Consult is a feature owned and provided by Seeadoc that allows Users & Practitioners to
communicate, either on unpaid mode or on paid mode, depending on the option chosen by the User. Further, Users
may access this feature
on Seeadoc’s platform to get assigned, for the purposes of consultation, to a Practitioner whereby such
Practitioners are, by default, assigned through the system’s algorithm/software-program that finds the most
available and accepting
Practitioner or Users may choose Practitioners of choice through the search options made available on Seeadoc’s
Website. The scope of this feature as detailed herein is collectively referred to as "Consult".
In the event the Users intend to consult a specific Practitioner of choice, the same is facilitated
through search options as made available on Seeadoc’s Website. In cases where Users cannot choose a
Practitioner (due to system
setup), the system uses an algorithm/software-program to find the most available and accepting Practitioner.
In case any prescription is being provided to User by the Practitioner, the same is being provided basis
the online consultation, however it may vary when examined in person, hence in no event shall the prescription
provided by Practitioners
be relied as a final and conclusive solution.
The User agrees that by using Consult, the Practitioners on Consult will not be conducting physical
examination of the Users, hence they may not have or be able to derive important information that is usually
obtained through a physical
examination. User acknowledges and agrees that the User is aware of this limitation and agrees to assume the
complete risk of this limitation.
The User understands that Consult shall not form a substitute for treatment that otherwise needs physical
During the consultation and thereafter, the Practitioner may upload the prescription/health records of the
User on the account of the User for access of the User.
Notwithstanding anything contained herein, Seeadoc in no manner endorses any Practitioner(s) that Users
consult and is not in any manner responsible for any drug/medicines prescribed or the therapy prescribed by the
If Practitioner responds to the User’s query, the system could trigger communications to the User, in
the form of notification/text/email/others. The User further understands that Seeadoc may send such
communications like text
messages/email/calls before and/or after Practitioner’s consultation (physical or online) to User’s mobile
number which is provided by Practitioner, based on the Practitioner’s settings. However and notwithstanding
anything to the contrary
in this Agreement, Seeadoc does not take responsibility for timeliness of such communications.
Consult, is merely a consulting model, any interactions and associated issues with the Practitioner on
Consult including but not limited to the User’s health issues and/or the User’s experiences is strictly between
the User and
the Practitioner. The User shall not hold Seeadoc responsible for any such interactions and associated issues.
The User hereby grants consent to Seeadoc to feature certain of Users queries posted free of cost and
responses as posted by the User on Seeadoc Consult. Users further agree that any such information provided by
There is a follow-up feature that is made available on one of Seeadoc’s product - Seeadoc Ray, through
which the Practitioner can notify the User of a follow-up facility that is available post their in-person
Practitioner can define the duration and limit of messages that are available to the User for free. When the
User starts the follow-up, a chat window opens up for consultation with the Practitioner for a certain period
(set by the Practitioner)
without having to make any payment. Upon expiry, an option to pay and restart option is available to the User.
This enables the User to pay and initiate a paid consultation with the Practitioner.
Seeadoc, directly and indirectly, collects information regarding the Practitioners’ profiles, contact
details, and practice. Seeadoc reserves the right to take down any Practitioner’s profile as well as the right
to display the
profile of the Practitioners, with or without notice to the concerned Practitioner. This information is
collected for the purpose of facilitating interaction with the End-Users and other Users. If any information
displayed on the Website
in connection with you and your profile is found to be incorrect, you are required to inform Seeadoc
immediately to enable Seeadoc to make the necessary amendments.
Seeadoc shall not be liable and responsible for the ranking of the Practitioners on external websites
and search engines Seeadoc shall not be responsible or liable in any manner to the Users for any losses,
damage, injuries or
expenses incurred by the Users as a result of any disclosures or publications made by Seeadoc, where the User
has expressly or implicitly consented to the making of disclosures or publications by Seeadoc. If the User had
revoked such consent
User for any losses, damage, injuries or expenses incurred by the User as a result of any disclosures made by
Seeadoc prior to
its actual receipt of such revocation.
Seeadoc reserves the right to moderate the suggestions made by the Practitioners through feedback and
the right to remove any abusive or inappropriate or promotional content added on the Website. However, Seeadoc
shall not be
liable if any inactive, inaccurate, fraudulent, or non- existent profiles of Practitioners are added to the
Website. Practitioners explicitly agree that Seeadoc reserves the right to publish the Content provided by
Practitioners to a third
party including content platforms.
When you are listed on Practo.com, End-Users may see a ‘show number’ option. When End-Users choose
this option, they choose to call your number through a free telephony service provided by Seeadoc, and the
records of such calls
are recorded and stored in Seeadoc servers. Such records are dealt with only in accordance with the terms of
appointment and booking
purposes, and not for consultation on health-related issues. Seeadoc accepts no liability if the call facility
is not used in accordance with the foregoing.
TERMS AND CONDITION
Thank you for showing interest in seeadoc (“we”, or “us”) and
using this website! We build the trust you place in us. We are here to protect your privacy. This Privacy
Policy explains how
we collect, use and share your personal information.
the terms and
India or any other
part of the world, where laws regarding storing, processing or transmitting of personal information may be less
restrictive than the laws in your country.
please do not
use or access our website. By mere use of or access to our website, you expressly consent to our use and
incorporated into and subject
KIND OF INFORMATION USEIN
Generally some of the Services require us to know who you
are so that we can best meet your needs. When you access the Services, or through any interaction with us via
calls or other correspondence, we may ask you to voluntarily provide us with certain information that
personally identifies you or could be used to personally identify you. You hereby consent to the collection of
such information by Practo.
Without prejudice to the generality of the above, information collected by us from you may include (but is not
limited to) the following: contact data (such as your email address and phone number);
demographic data (such as your gender, your date of birth and your pin code).
Data regarding your usage of the services and history of the appointments made by or with you through the
use of Services.
insurance data (such as your insurance carrier and insurance plan).
Other information that you voluntarily choose to provide to us (such as information shared by you with us
through emails or letters.
The information collected from you by Practo may constitute ‘personal information’ or ‘sensitive personal
data or information’ under the SPI Rules.
“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural
person, which, either directly or indirectly, in combination with other information available or likely to be
available to a body
corporate, is capable of identifying such person.
The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal
information about that person relating to: passwords; physical, physiological and mental health condition;
sexual orientation; medical
records and history; biometric information; information received by body corporate under lawful contract or
otherwise; visitor details as provided at the time of registration or thereafter; and call data records. Practo
will be free to
use, collect and disclose information that is freely available in the public domain without your consent.
3.1 ALL USERS NOTE:
This section applies to all users.
Accordingly, a condition of each User’s use of and access to the Services is their
that does not agree
with any provisions of the same has the option to discontinue the Services provided by Practo immediately.
An indicative list of information that Practo may require you to provide to enable your
All the information provided to Practo by a User, including Personal Information or any
Sensitive Personal Data or Information, is voluntary. You understand that Practo may use certain information of
has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules,
(a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or
form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such
research, statistical or intelligence data in an aggregated or non-personally identifiable form to third
parties and affiliates
(d) for communication purpose so as to provide You a better way of booking appointments and for obtaining
feedback in relation to the Practitioners and their practice, (e) debugging customer support related issues.
Practo also reserves
the right to use information provided by or about the End-User for the following purposes:
Publishing such information on the Website. Contacting End-Users for offering new products or services.
Contacting End-Users for taking product and Service feedback. Analyzing software usage patterns for improving
product design and
utility. Analyzing anonymized practice information for commercial use. If you have voluntarily provided your
Personal Information to Practo for any of the purposes stated above, you hereby consent to such collection and
use of such information
by Practo. However, Practo shall not contact You on Your telephone number(s) for any purpose including those
mentioned in this sub-section 4.1(iii), if such telephone number is registered with the Do Not Call registry
under the PDPA without your express, clear and un-ambiguous written consent.
Collection, use and disclosure of information which has been designated as Personal
Information or Sensitive Personal Data or Information’ under the SPI Rules requires your express consent. By
affirming your assent
Practo does not control or endorse the content, messages or information found in any
Services and, therefore, Practo specifically disclaims any liability with regard to the Services and any
actions resulting from
your participation in any Services, and you agree that you waive any claims against Practo relating to same,
and to the extent such waiver may be ineffective, you agree to release any claims against Practo relating to
You are responsible for maintaining the accuracy of the information you submit to us,
such as your contact information provided as part of account registration. If your personal information
changes, you may correct,
delete inaccuracies, or amend information by making the change on our member information page or by contacting
us through email@example.com. We will make good faith efforts to make requested changes in our then active
databases as soon
as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete
(or becomes untrue, inaccurate, out of date or incomplete), or Practo has reasonable grounds to suspect that
provided by you is untrue, inaccurate, out of date or incomplete, Practo may, at its sole discretion,
discontinue the provision of the Services to you. There may be circumstances where Practo will not correct,
delete or update your Personal
Data, including (a) where the Personal Data is opinion data that is kept solely for evaluative purpose; and (b)
the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have
not been completed.
If you wish to cancel your account or request that we no longer use your information to
provide you Services, contact us through firstname.lastname@example.org . We will retain your information for as long as
your account with
the Services is active and as needed to provide you the Services. We shall not retain such information for
longer than is required for the purposes for which the information may lawfully be used or is otherwise
required under any other
law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then
may be held by us as long as necessary for us to provide our Services effectively, but our use of the
anonymized data will be
solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may
result in Practo being unable to provide you with its Services or to terminate any existing relationship Practo
may have with you.
If you wish to opt-out of receiving non-essential communications such as promotional and
marketing-related information regarding the Services, please send us an email at email@example.com .
Practo may require the User to pay with a credit card, wire transfer, debit card or
cheque for Services for which subscription amount(s) is/are payable. Practo will collect such User’s credit
card number and/or other
financial institution information such as bank account numbers and will use that information for the billing
and payment processes, including but not limited to the use and disclosure of such credit card number and
information to third
parties as necessary to complete such billing operation. Verification of credit information, however, is
accomplished solely by the User through the authentication process. User’s credit-card/debit card details are
transacted upon secure
sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible
degree of care as per current technology. However, Practo provides you an option not to save your payment
details. User is
advised, however, that internet technology is not full proof safe and User should exercise discretion on using
Due to the communications standards on the Internet, when a User or the End-User or
anyone who visits the Website, Practo automatically receives the URL of the site from which anyone visits.
Practo also receives
the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World
Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well
as the name
of User’s ISP. This information is used to analyze overall trends to help Practo improve its Service. The
linkage between User’s IP address and User’s personally identifiable information is not shared with or
disclosed to third parties.
Notwithstanding the above, Practo may share and/or disclose some of the aggregate findings (not the specific
data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic
partners, and others
in order to help grow its business.